![]() Moments of time to be lost forever was not acceptable! Mollie moved forward anyway as the family videos were so important to her. We sent it into Gillware and received word that the data was recoverable. It was time to look at the old server that died. She also helped a neighbor digitize old mini DVD disks from 20 that had clips of Hannah in them. She downloaded a few videos that were on Facebook. She sent the hard drive to Gillware in Madison and was told there was nothing recoverable on it.Īt this point, you can imagine how Mollie was feeling. Historian Backup on her External Hard Drive – her external hard drive was dead.Apple iPhoto Backup from 2015 – Mollie had saved the iPhoto backup on her iMac – but when Mollie went to look for that library, it was not on her computer anymore.Apple Photos Backup from 2017 – did not contain the family videos she was looking for.She began checking her backups and she was entirely confident that her videos would be somewhere in one of them. So Mollie realized it was time to go to the backups. Her family up north at the cottage in 2005.Hannah and Alex’s reactions when taken to the airport for a surprise trip to Disney in 2009.Son Alex’s special sound effects he would make when playing in 20.Daughter Hannah as a four month old baby in 2001 at Christmas time with the family.Mollie was especially heartsick over a few important videos: In 2019, she realized some old family videos were missing in her current digital photo collection and began to backtrack to find them. The major problem in all of this is that Mollie didn’t have the “check your backups” mantra in the back of her mind. Counting on a server at Pixologie to be a second backup.Relying on an external hard drive backup saved in 2015.Alternating between Apple and PC computers three times between 20.Photos and videos were exported and imported multiple times. Changing computer programs to manage her photos – all of which were good photo organization programs from Forever Historian to iPhoto to Mylio to Photos to Forever.Switching back and forth from an iPhone to Android phone several times between 20.(You might recognize some of these actions you have taken.) Here’s what contributed to the videos being missing. Digital Photo Collection Missing Family VideosĪround a year ago, Mollie realized that her digital photo collection, contained on her Mac in Photos and backed up to iCloud, might be missing the family videos. ![]() When she realized her digital photo collection was missing important family videos from the 2000s through 2010s, she thought they were still safe. While embarrassing for a professional photo organizer to admit, Mollie’s backups of her family photos and videos both failed. And, our featured client is none other than Pixologie co-founder Mollie Bartelt. Do you check your backups? Our client story this month unfortunately has good news and bad news.
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